Everything you should know about Ozvelo

Yes. Once you add your business information (Q&A, documents, products, opening hours), the assistant replies to incoming messages by itself, 24/7, on every channel you connect. You choose the hours it works and can take over any conversation at any time.

Two ways. The reception screen (Kiosk) turns a tablet at your front desk into a voice assistant that answers guests aloud. A phone agent that picks up your phone line with the same knowledge is available on request: write to us, we set up a number for your country and price the per-minute usage.

Three steps: connect a channel (for example WhatsApp or Instagram), add information about your business under Train the AI, and leave the assistant switched on. The first reply arrives within seconds of the first customer message.

Only from what you give it: your Q&A, documents, products and services, opening hours and the personality you set. It does not search the web and it does not invent prices or availability.

It says so politely, offers your phone number or asks for the customer's contact details, and hands the conversation to your team. The conversation is marked as needing a human in your inbox.

WhatsApp, Instagram DMs, Facebook Messenger, Telegram, email (your info@ address), your website chat bubble, the contact form and the reception screen. Everything lands in one list.

Yes. Under Hours you choose the days and times. Outside those hours it can stay silent, reply with a short note, or step in only when your team has not answered within a set number of minutes.

Yes. Open the conversation and pause the assistant; from then on only your team replies in that thread. You can hand it back at any time.

Yes. It detects the language of the message and answers in the same language, even if your business information is written in another one.

Yes. When a customer asks about a room, a dish or a product that has a photo in your catalogue, the assistant can attach up to three photos to its reply.

It collects requests: date, number of people, contact details. These appear under Requests for you to confirm. On the Team plan the booking module adds a booking page and calendar; with a hotel system connected (HotelRunner, Mews, Beds24) it also quotes live availability and prices.

You forward your info@ address to a private Ozvelo address. Every incoming email appears in the inbox, the assistant prepares a draft reply, you approve or edit it, and it is sent from your own domain. Newsletters and automatic notifications are recognised and skipped.

By default it drafts and waits for your approval, because email is where mistakes cost the most. If you prefer, switch email to automatic and it sends directly, within the hours you set.

One credit is one reply written by the assistant to a customer. The free plan includes 100 to try; Essentials includes 300 a month and Team 1,000 a month. Your own replies, the test chat and post writing do not use credits.

The assistant stops replying, but every message still lands in your inbox and your team can answer by hand. The counter in the sidebar shows what is left; on paid plans it resets on the first of each month.

Yes. Team members see the same conversations, can reply themselves, pause or resume the assistant, add notes and mark conversations as handled.

You add one line of code (or the WordPress plugin) to your site. Visitors see a small bubble; when they write, the same assistant answers with your business information. You control colours, texts, position and the greeting.

Yes. You can ask for name, email or phone before or during the chat, and every visitor who writes becomes a lead under Leads with the conversation attached.

Photos are saved with the message so your team can see them. The assistant acknowledges the photo and continues the conversation, but it does not analyse the image content.

Every reply is in the conversation with a small label showing it came from the assistant. Nothing is sent that you cannot read afterwards.

Yes. Reply yourself in the conversation, then add the right information to your Q&A so the assistant answers correctly next time. Changes apply immediately.

Under Personality and rules you choose the tone (warm, formal, short), emoji use, how it introduces itself and what it must never do. You can also write free-form instructions such as 'always mention free parking'.

It answers from your products list and documents. If you connect a hotel or booking system, it asks that system in real time instead of guessing.

A private chat in your dashboard where you talk to your own assistant before going live. It uses your real information but nothing is sent to customers and it does not use credits.

Yes. When a customer wants to be called, the assistant takes the number and preferred time and creates a request. Reminders make sure nobody is forgotten.

Yes, through the official WhatsApp Business Platform (Cloud API). You connect your number once; messages arrive in the inbox and replies go out from your business number.

Direct messages are answered. Comments under posts are read for statistics but not answered automatically yet.

Conversations stay in your dashboard for as long as your business exists. On request we provide an export; you can also delete a conversation or your whole business at any time.

No. Incoming messages are never limited. Only the number of assistant replies is counted as credits.

Usually within a few seconds. You can add a deliberate delay so replies feel more natural, or set it to wait for your team first.

Instagram, Facebook Pages, LinkedIn (profile and company pages), X, Pinterest, Bluesky, Mastodon, Google Business Profile and WordPress. Threads, TikTok and YouTube are planned.

Yes. Connect as many Pages and Instagram accounts as your plan covers. Prepare one post, let the AI adapt the text for each Page, and schedule it to all of them at once.

Each account has its own posting times (for example Monday to Friday at 10:00 and 18:00). Posts you add to the queue take the next free time automatically. You can also pick an exact date and time or publish right away.

Yes. Upload a photo or describe the idea; the assistant writes a caption and hashtags in your business's voice and language. 'Improve', 'shorter' and 'longer' refine it without changing the language.

Yes. Write it once and click Adapt to all platforms: LinkedIn gets a professional version, X a short one within the character limit, Instagram one with hashtags, and so on. You can still edit each version.

Yes. Each platform prefers a different format; Ozvelo fits your photo to it (square, portrait, landscape, Pinterest pin) and lets you adjust the crop per platform.

Yes, to Instagram and Facebook. Stories can mention other accounts. Music, stickers and locations cannot be added through the official API.

Yes, to Instagram and Facebook: upload a vertical video (3 to 90 seconds, up to 100 MB), choose the cover frame, write the caption and schedule it. Instagram processes the video for a few minutes before it appears.

Yes. Set a post to repeat weekly, monthly or every few days, for a set number of times or without end on paid plans. Each repeat is a fresh post, so you never hit platform duplicate limits.

Yes. List, week and month views show every scheduled post, story and Reel. Drag a post to another day to move it.

A page where you set, per account, the days and times posts go out, separately for posts and stories if you like. Suggested schedules are one click away.

On the Team plan, yes. Staff prepare drafts and send them for approval; an owner or admin approves, edits or rejects with a note. Nothing goes out without approval.

Yes. The real-size preview shows the post as it will appear on each platform, on phone and desktop, including the first lines of the caption.

Yes. Write an article with title and body, choose categories and author, and publish or save as draft on your WordPress site. The same article can be announced on your social accounts.

Yes. Updates with a photo and text appear on your Google Maps listing. Connect your location once under Channels.

Ozvelo connects through X's official API. Posting works on X's free tier within its limits; longer text is split into a thread automatically.

Your Pinterest profile is connected as one account and you pick the board for each pin. A post becomes a pin with title, description and link, fitted to the 2:3 pin format.

Yes, on paid plans. Save groups of hashtags you reuse, mark one group to be added automatically, and let the AI suggest hashtags based on your business and your best-performing posts.

All photos you upload, with tags, search and favourites. Photos from your other businesses are visible too, and you can reuse any of them in a new post.

Yes. The idea notebook keeps titles, notes and images; turn an idea into a post whenever you like. The free plan keeps 100 ideas, paid plans unlimited.

Yes. Connect your AI assistant through the MCP connection; it can read your products and photos, write posts and schedule them to the accounts you allow.

The free plan keeps 10 scheduled posts per account at a time; paid plans are unlimited within fair use.

Yes. Copy any post, published or not, change what you like and schedule it again.

Follower growth, likes, comments, shares and your best posts per account, for 30 days on the free plan and up to a year on paid plans. Weekly and monthly email reports summarise it for you.

It is marked with the reason (for example the account needs to be reconnected or Instagram rejected the image). Fix it and publish again; nothing is lost.

Instagram allows publishing through the API only for Business and Creator accounts linked to a Facebook Page. Switching is free and takes a minute in the Instagram app.

Yes. Each account has its own time zone, so a business in Prague and one in Istanbul each post at the right local time.

Yes. Open the platform section of the post and write a platform-specific text; the shared text stays for the others.

Yes. Drop a photo onto a platform's section in the composer and it is used only there.

Up to 10 per post, the Instagram carousel limit. Other platforms get as many as they allow.

Claude by Anthropic and Gemini by Google, chosen per task. You can set a preferred model under AI settings. Your data is not used to train these models.

No. Your business information and conversations are used only to answer your own customers and write your own posts.

On servers in the European Union. Access tokens for connected accounts are kept in a separate protected table and never shown in the dashboard.

Yes. Delete a conversation, a photo, a post or your whole business from Settings. Deleting the business removes everything, including connected accounts and tokens.

No. You log in on Meta's own screen; Meta gives Ozvelo a limited access token that you can revoke at any time in your Facebook settings.

A small plugin that adds the chat bubble to your WordPress site, lets Ozvelo publish articles, and shows your recent posts in the dashboard. Install it from the Apps page.

HotelRunner, Mews and Beds24 for live availability and prices. Your own system can be connected through a simple API as well.

A standard that lets AI assistants such as Claude, ChatGPT and Gemini work inside your Ozvelo account with a key you create: read products, pick photos, write and schedule posts, within the permissions you grant.

Yes, on paid plans. Send announcements to customers who opted in; unsubscribe links and the list are handled for you.

Follow-ups for leads and requests: call back on Tuesday, send the offer on Friday. They appear in the dashboard and by email.

A form builder for your website. Submissions arrive as requests, the person becomes a lead, and you can reply from the inbox.

Yes, in any browser. There is also a Windows app with notifications; a Mac app is coming.

English, Turkish, Czech, German and Polish. The assistant itself answers customers in any language.

Yes. Switch between businesses from the sidebar. Each business has its own accounts, knowledge and team; accounts across all businesses you own count toward your plan.

Under Team, enter their email and choose a role. They get a link, create their login and see only the businesses and areas you allow.

Owner (everything, including billing), admin (everything except billing) and staff. Staff can be limited to messages only or publishing only.

One connected account for messages and publishing, 10 scheduled posts, 100 AI replies to try, the chat bubble with the Ozvelo line, and most features to explore.

Essentials is €10 a month billed yearly (€14 monthly) with 1 account included; Team is €25 a month billed yearly (€35 monthly) with 2 accounts included. Each extra account is €5 a month (€7 billed monthly).

One connected profile, page or number: an Instagram account, a Facebook Page, a WhatsApp number, an email address, a LinkedIn page, a Pinterest profile (with all its boards) and so on. The chat bubble and contact form are free.

The newest accounts are paused: they stay connected but nothing is published and no replies go out there. Add an account on the Plan page and they turn on immediately.

By card through Stripe, from the Plan and usage page. Yearly plans are charged once a year; monthly plans every month. Invoices are in your billing portal.

Yes, at any time. Upgrades take effect immediately and the difference is prorated. Downgrades apply at the end of the paid period.

Yes, with one click under Manage billing. Your plan stays active until the end of the paid period, then returns to the free plan. Nothing is deleted.

We do not refund the remaining part of a period. Try the free plan or a monthly plan first if you are unsure.

Prices are shown without VAT. Where VAT applies, it is added at checkout according to your country.

No contract beyond the period you pay for: a month or a year.

Click Connect with Facebook under Channels, log in on Meta's screen and tick the Pages and Instagram accounts you want. If a Page is missing, click 'Edit settings' on Meta's screen to tick it.

Through the WhatsApp Business Platform with your phone number ID and a token from Meta Business Manager. The connection guide walks you through it step by step.

Create a bot with BotFather in Telegram and paste its token into Ozvelo. Customers write to the bot; replies come from it.

Click Connect with LinkedIn, approve the permissions, and choose your profile or company page. Both can be connected.

Click Connect with X and approve. Ozvelo refreshes the token automatically; you do not need to reconnect every two hours.

Click Connect with Pinterest and approve once. Your profile becomes one account with all its boards; you choose the board when you write each post.

Bluesky needs your handle and an app password created in Bluesky settings. Mastodon needs your server address and a one-time approval.

Click Connect with Google, approve, and choose the location. Updates and photos then publish to your Google Maps listing.

Under Email, add your info@ address, forward it to the private Ozvelo address shown, and confirm the forwarding. Sending from your own domain takes three DNS records.

Platforms expire tokens when you change your password, remove the app or after a set time. A 'Reconnect' warning appears in the dashboard; one click on Connect again fixes it.

Ozvelo uses Meta's official APIs. During the review period some features are available only to accounts with a role in the app; after approval they are open to everyone.

Yes. Create one business per client, invite the client as staff or admin, and switch between businesses from the sidebar. Accounts across businesses you own count toward one plan.

From the Support page in your dashboard, where an assistant clarifies the problem and passes it to our team, or by email at info@ozvelo.com. Team plan customers get same-day, priority replies.

On the blog and in the dashboard's release notes. Sign up for early access on the home page to hear first.