Telegram Is Now in Ozvelo: Your AI Assistant Answers Every Message in Seconds

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13 October 2026. Ozvelo now connects to Telegram. Messages your customers send on Telegram arrive in the same inbox as WhatsApp, Instagram, Messenger and your website chat, and the AI assistant you trained in Ozvelo answers them within seconds, at any hour, in your business's name.

What happens when a customer writes

1. The customer writes on Telegram. A guest asks a hotel whether a room is free tomorrow; a client asks a salon for the first opening on Friday.
2. The message lands in your Ozvelo inbox. It sits next to the conversations from your other channels, labelled as Telegram, so nobody has to watch a separate app.
3. Your assistant answers. It replies from what you taught it: your prices, opening hours, services, rules and frequently asked questions.
4. Your team can step in at any time. Anyone on the team can open the conversation in Ozvelo and write the next reply themselves.

Answers in seconds, from what you taught it

The assistant that answers on Telegram is the one you already trained in Ozvelo. There is nothing to set up twice: the information, tone and rules you gave it for WhatsApp or Instagram apply to Telegram from the first message.

It replies within seconds, day or night, weekends included, so a question sent at 2 a.m. does not wait for the morning shift. It answers from your own information and does not invent what it was not told: when a question goes beyond what it knows, it says so and refers the customer to your team.

You stay in control of when it speaks. In your reply-hours settings you decide, per channel, whether the assistant answers around the clock, only outside working hours, or only after your team has had a few minutes to reply first.

A customer should not have to guess which app you check most often. Whichever one they write on, the answer should be just as quick and just as accurate.

Good to know

• Customers write to your bot account, which carries your business name and picture. It is a separate account from your personal Telegram profile.
• The assistant reads text and photos. Voice messages, videos and files are not read yet.
• Replies go out as plain text, with up to four photos when the customer asks to see something.
• Each business connects its own bot and sees only its own conversations.

See the Telegram integration

Telegram is a trademark of Telegram FZ-LLC. Ozvelo is an independent product and is not affiliated with, sponsored by or endorsed by Telegram.