Ozvelo vs Tidio (2026): Website Chat With AI Included
TidioTidio is a well-designed website live chat with an AI agent called Lyro, popular with online shops. Ozvelo also gives you a website chat bubble and an AI assistant, and adds social media publishing, WhatsApp, Telegram and Instagram messages in the same inbox, and booking.
Figures come from Tidio's public pricing and help centre, checked on 24 October 2026.
- Tidio's AI is an add-on: Starter (€24.17 a month billed yearly) plus 50 Lyro conversations (€32.50) is about €57 a month. Ozvelo Essentials is €10 with 300 AI replies included.
- Tidio doesn't publish social posts; Ozvelo publishes to ten platforms.
- Tidio is stronger for e-commerce support teams: ten seats on Starter and a polished live-chat experience.
- Ozvelo adds Telegram, booking and a voice reception screen.
Plans and prices
Tidio's plans are sized by conversations handled by people: Starter is €29 a month (€24.17 billed yearly) for 100 conversations and ten seats, and Growth starts at €59 (€49.17). Lyro AI is billed separately by AI conversation: €39 a month for 50, €210 for 300 and €700 for 1,000 on monthly billing, with two months free when paid yearly. Ozvelo's plans include AI replies: 300 a month on Essentials and 1,000 on Team.
| Plan | Billed yearly (per month) | Billed monthly | What you get |
|---|---|---|---|
| OzveloFree | €0 | €0 | 1 account, 10 scheduled posts, 100 AI replies to try |
| OzveloEssentials | €10 | €14 | 1 account included (+€5 each on yearly billing), 1 user, 300 AI replies a month |
| OzveloTeam | €25 | €35 | 2 accounts included (+€5 each on yearly billing), unlimited users, 1,000 AI replies a month, approvals, booking |
| TidioFree | €0 | €0 | 50 conversations a month; 50 Lyro AI conversations once |
| TidioStarter | €24.17 | €29 | 100 conversations a month, 10 seats; AI not included |
| TidioGrowth | €49.17 | €59 | From 250 conversations a month; AI not included |
| TidioLyro AI add-on | €32.50 | €39 | 50 AI conversations a month (300 = €210, 1,000 = €700 on monthly billing) |
What it costs for a typical small business
Note the units: Tidio counts AI conversations, Ozvelo counts AI replies. Even if every conversation needed three replies, Ozvelo Essentials' 300 replies would cover about 100 conversations. On Tidio that is €75 a month for Lyro alone on monthly billing.
| Scenario | Ozvelo | Tidio |
|---|---|---|
1 account, 1 persone.g. a café's Instagram | €10 (€14)Essentials | €56.67 (€68)Starter + Lyro 5050 AI conversations a month |
3 accounts, 1 persone.g. Instagram + Facebook + Google Business Profile | €20 (€28)Essentials | €56.67 (€68)Starter + Lyro 5050 AI conversations a month |
5 accounts, 3 peoplee.g. a hotel with a small front-desk team | €40 (€56)Team | €56.67 (€68)Starter + Lyro 5050 AI conversations a month |
Monthly price on yearly billing; monthly billing in brackets.
Feature by feature
| Feature | Ozvelo | Tidio |
|---|---|---|
Schedule and publish social posts | YesInstagram, Facebook, TikTok, LinkedIn, X, Pinterest, Google Business Profile, Bluesky, Mastodon, WordPress | NoNo post scheduling or publishing |
AI writing assistant | YesIncluded on every plan; adapts one text to each platform | NoNo social post composer |
One inbox for customer messages | YesWhatsApp, Instagram, Messenger, Telegram, email, website chat in one inbox | YesWebsite chat, email, Messenger, Instagram, WhatsApp |
AI answers customer messages on its own | YesAnswers on its own from your Q&A, documents and products; 300–1,000 replies a month included | Paid add-onLyro AI agent, from €39 a month for 50 conversations |
WhatsApp messages | Yes | YesMeta's fees passed through without markup (Tidio) |
Telegram messages | Yes | No |
Website chat and contact form | YesChat bubble and contact form included | YesTidio's core product |
Booking and appointments | YesTeam plan | No |
Voice assistant | PartlyVoice reception screen on paid plans; phone agent on request | No |
Team approvals | YesTeam plan | NoNo publishing |
Free plan | YesFree forever, 1 account | Yes50 conversations a month |
Interface languages | YesEnglish, Turkish, Czech, German, Polish; the assistant replies in the customer's language | PartlyEnglish, German, French, Spanish, Italian, Portuguese |
Where Tidio is stronger
- A mature website live chat with e-commerce integrations.
- Ten seats included on Starter.
- Lyro reports resolution rates, and the Premium plan offers a guaranteed resolution rate.
- WhatsApp messages with Meta's fees passed through without markup.
Where Ozvelo is stronger
- AI replies included in the plan price, not sold separately per conversation.
- Social media publishing to ten platforms from the same dashboard.
- Telegram and Allegro messages, and booking on Team.
- A voice reception screen that answers guests aloud in their language.
- An interface in Turkish, Czech and Polish. Tidio's admin panel has neither Turkish nor Czech.
Which one should you choose?
Choose Tidio if you run an online shop with a support team that works mainly in website chat.
Choose Ozvelo if customers reach you through social media, WhatsApp and your website, and you want posts and replies handled in one place.
Sources and notes
Prices and features were checked on the vendors' public pages on 24 October 2026. Prices change; check the vendor's site before you buy. Prices exclude VAT unless the vendor shows them otherwise.
Tidio is a trademark of its respective owner. Ozvelo is an independent product and is not affiliated with, sponsored by or endorsed by Tidio. This comparison is based only on publicly available information; if anything here is out of date, write to us and we will correct it.